At ah99, your privacy is treated as a core responsibility, not an afterthought. This Privacy Policy explains exactly what personal information we collect when you use our platform, why we collect it, how it is stored and protected, and what rights you have as a user based in the Philippines. By registering or continuing to use ah99, you acknowledge that you have read and accepted the practices described in this document.
Last updated: January 2025. This policy is governed by the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and the rules of the National Privacy Commission (NPC).
When you create an account on ah99, we collect basic registration details including your full name, date of birth, mobile number, and email address — all of which are required to verify your identity and comply with Philippine regulations on online gaming. During your use of the platform, we also collect transactional data such as deposit amounts, withdrawal requests, bet histories, and game session records, which help us manage your account accurately and detect any unusual activity. We may collect device information, IP address, and browser type automatically when you access ah99 through our website or mobile app, primarily for security monitoring and fraud prevention purposes. If you contact our support team, we retain records of that communication in order to resolve your concerns effectively and improve the quality of our service. We do not collect sensitive personal information such as biometric data, political opinions, or health records, and we only collect what is genuinely necessary to operate the platform safely and in compliance with applicable law.
The primary purpose of collecting your data is to deliver a functional, secure, and personalised experience on the ah99 platform — including processing your deposits and withdrawals, managing your bets, and crediting any eligible promotions to your account. We also use your information to fulfill our legal obligations under Philippine law, including Know Your Customer (KYC) verification requirements and anti-money-laundering obligations imposed on licensed gaming operators. Your contact details may be used to send you important account notifications such as security alerts, transaction confirmations, and updates to platform policies — these communications are operational in nature and cannot be opted out of while your account is active. Where you have provided separate consent, we may use your email or mobile number to inform you about promotions available on ah99; you can withdraw this consent at any time through your account settings. We do not use automated profiling that produces legal or similarly significant effects on you without human oversight, and we do not make fully automateddecisions about your account that affect your rights as a player.
ah99 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes — full stop. We may share your information with trusted service providers who assist us in operating the platform, such as payment processors handling your PHP deposits and withdrawals, identity verification partners supporting our KYC obligations, and cloud infrastructure providers who store data on our behalf; all such partners are contractually bound to protect your data and use it solely for the purpose we engage them for. We may also be required to disclose certain information to Philippine government authorities, including the National Privacy Commission, PAGCOR, or law enforcement agencies, when compelled by a valid legal order or to investigate suspected fraud and money-laundering activity. In the event that ah99 undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity subject to the same privacy protections described in this policy. Outside of these limited circumstances, your personal information stays within ah99's control and is never shared without your explicit consent.
We use industry-standard encryption protocols — including TLS for data in transit and AES-256 encryption for data at rest — to ensure that your personal and financial information is protected at every point in our system. Access to your account data is restricted to authorised ah99 personnel only, and internal access controls are reviewed regularly to prevent unauthorised exposure. Our platform undergoes periodic security audits and vulnerability assessments to identify and remediate potential weaknesses before they can be exploited. We also implement multi-factor authentication options on player accounts to add an extra layer of protection against unauthorised login attempts. While no digital system can guarantee absolute security, ah99 takes every reasonable technical and organisational measure to maintain the integrity and confidentiality of your personal data at all times.
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations — typically a minimum of five years following account closure, in line with anti-money-laundering record-keeping requirements. Transactional records including deposit histories, withdrawal logs, and bet records are kept for the same minimum retention period for audit and compliance purposes. If you request account closure, we will deactivate your account and cease active processing of your data for marketing purposes immediately, but regulatory retention obligations mean your records cannot be fully deleted until the applicable retention period expires. After the retention period ends, your data is securely deleted or anonymised in a manner that makes it impossible to re-identify you from the retained records. If you have questions about the specific retention period applicable to your data, you may contact our support team for clarification.
Under the Philippine Data Privacy Act of 2012, you have a comprehensive set of rights regarding the personal information we hold about you, and ah99 is committed to upholding each of them. You have the right to be informed about how your data is collected and used — which is the primary purpose of this Privacy Policy — and the right to access a copy of the personal data we hold about your account upon written request. You have the right to correct any inaccurate or incomplete information in your profile, and we will process correction requests within a reasonable timeframe after verifying your identity. You have the right to object to the processing of your data for direct marketing purposes at any time, and the right to request erasure of your data subject to the limitations described in our retention policy above. If you believe your data privacy rights have been violated, you have the right to lodge a complaint directly with the National Privacy Commission of the Philippines at privacy.gov.ph. To exercise any of these rights, you may reach our dedicated data privacy team by contacting support through the details in the footer of this page.
Yes — ah99 uses cookies and similar technologies such as local storage to make the platform function correctly, remember your session preferences, and improve your overall experience. Strictly necessary cookies are always active because they are essential for the platform to operate — for example, keeping you logged in between pages and ensuring your session remains secure. We also use analytics cookies to understand how players navigate the platform in aggregate, which helps us identify and fix usability issues; this data is anonymised and cannot be used to identify you individually. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the ah99 website. We do not use third-party advertising cookies or cross-site tracking technologies to build advertising profiles based on your behaviour on other websites.
ah99 may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or the services we offer — and we are committed to being transparent whenever that happens. When a material change is made to this policy, we will notify registered users via the email address on their account or through a prominent notice on the platform at least 14 days before the change takes effect. Minor clarifications or non-material changes may be updated without advance notice, and the "Last updated" date at the top of this page will always reflect the most recent revision. Continuing to use ah99 after a notified policy change comes into effect constitutes your acceptance of the updated terms. We encourage you to review this page periodically so that you are always aware of how your data is being handled. If you have any concerns about a proposed change, you are welcome to reach out to us before it takes effect.
Our FAQ page covers the most common privacy and account questions from Filipino players. You can also create an account or log in to review and update your personal information directly from your account settings.